FAQ

We strictly apply the measures of the Federal Council to ensure your health and safety. 

The health measures taken by the Starling Hotel Residence Geneva enable us to guarantee the application of the measures enacted by the Federal Council and the FOPH. 

The "Clean & Safe" label guarantees the strict application of these measures. 

Have you trained your teams in health and safety measures?

Our teams are trained to keep a safe distance, to disinfect their hands regularly and to disinfect several times a day their workplace as well as all common parts, machines and buttons with which our customers are in contact. 

Do you do extra cleaning in the rooms, fitness and common areas?

We have always carried out a thorough cleaning in our studios, fitness room and common areas. However, since the beginning of the health crisis, we have been using more powerful products and disinfectants, which allows us to reduce the risk of transmission as much as possible. 

Do you respect the safety distances?

Yes, safety distances are maintained thanks to the markings on the floor and the installation of a protective glass at the reception desk. Wearing a mask is mandatory for any intervention carried out within a distance of two metres. 

Is the front desk secure?

Yes, our priority is to ensure the health and safety of all our customers. Everything is put in place to ensure that our clients have a pleasant and serene stay.We prepare the check-in before the client's arrival in order to avoid any physical interaction that would not be useful with the client. We also provide our clients and staff with hydroalcoholic gel and surgical masks (available at the reception desk). Furthermore, the wearing of masks is mandatory for our employees in case of close intervention with customers.  

Do you have parking?

Of course, we do, only for a small fee of CHF 15.- per day. You need to reserve one as we only have 7 parking lots just behind our building. 

How far is the Starling Residence from the nearest tramway stop?

Well, you can’t be closer! It’s just in front of the Residence. Tram 15 will take you to the train station (Cornavin) in 11 mn (6 stops only) and you will be right in the city center. 

How far is the Starling Residence from the airport?

Going from Cointrin Airport to our residence is a hassle-free trip and guess what, it’s all free! 

– Before going through the exit sliding doors after picking up your luggage, there is a vending machine where you can get a complimentary transport card valid for 80mn. Then once in the arrival terminal, you will go on your left to the airport train station. 

– Take the train from the airport to Cornavin central train station (7mn trip). 

– From there take the tramway N°15 direction of Palette to Acacias tram stop (10mn). 

The Starling Hotel Residence Geneva is located just in front of the tram stop. 

Take a look and find out how Click Here

Do you offer a breakfast service? 

Make your life easier with our breakfast in our breakfast room on the ground floor of the Residence. Enjoy our “Continental” buffet for only CHF 19 per person. On weekdays served from 6:40 AM to 10:30 AM, on weekends and public holidays served from 8:30 AM to 11:00 AM. 

Rooms at starling 

Do you offer twin-bedded studios? 

Most of our Grand Studios have a double bed and a sofabed that can accommodate 2 persons each. When choosing this studio category, don’t forget to mention that you need a sofabed in your booking. Depending on the number of guests staying in our Grand studio, a small fee may apply though. 

Are there non-smoking studios? 

Yep! 100% of our studios and apartments are non-smoking areas as well as the whole building. 

Do you have hair dryers? 

We sure do!  You will find one in every room. If yours is missing for some reason, just get in touch with our Reception Team. 

How about ironing boards? 

Ask our lovely Reception Team and they will bring it up for you. Now, if you stay in a Grand Studio, the ironing board will be in your closet. 

Is there a safe in my room? 

All of our rooms and studios have safety boxes. 

Do you clean the rooms each day? 

In order to reduce our environmental footprint, the complete cleaning of your studio is organized according to your number of nights spent at the residence. Lighter cleaning services are performed regularly. On request and at an extra cost, the complete cleaning can be done every day during your stay. 

You have a luggage room? 

We do indeed. Drop your bags off and explore the city. 

Is there a desk and chair in my room? 

Yes, we do so take a seat, grab a cup of free tea/coffee and use our free WiFi to brag about your stay at Starling Hotel Residence. 

I’m travelling with children; do you have foldout beds? 

All kids are welcome at the Starling Residence, so bring them along. We do have Sofa beds available in our Grand studios, so do not forget to mention them in your bookings. 

Do you have baby cots? 

Yes, we do, and there is no extra cost. You’re already spending enough money on diapers, right? 

We know how difficult it is to shower babies, so we will put a lovely baby bath for your lovely one. 

Can 3 adults fit in a room? 

Our Grand studios are spacious enough to welcome 3 adults as there is a large sofa bed. Please make sure you contact our Reservations Team as triple occupancy cannot be booked online. There may be a small fee though. 

Give us a call on: 0203 021 3300 or drop us an email: reservation@shresidence.ch

I can’t find your contact details? 

Booking request: reservation@shresidence.ch / 00 41 22 304 0300 

General information: contact@shresidence.ch 

Pet Policy 

Sorry, only guide dogs are allowed in our hotel. Sadly, we can’t welcome them all. 

Do you have a workout facility? 

Workouts are a pleasure in our state-of-the-art gym which includes treadmills, ellipticals. It is not big but enough to stay in a good shape. It is open daily 24/7 and on the 1st floor- 

Do you have connecting studios facility? 

No, we do not have connecting rooms at the residence. You may make a request for studios on the same floor, however. However, they are not guaranteed. 

What do I do if I didn’t receive a confirmation for my reservation? 

Just drop us an email on contact@shresidence.ch or reservation@shresidence.ch and we’ll get back to you quickly. 

What is your cancellation/refund policy? 

Prepaid Bookings: This is our best rate available, however, please keep the following conditions in mind. The rate is fully prepaid at the time of booking, non-amendable and non-refundable in case of cancellation, early departure or no show. 

Best Flexible Bookings: If you are unsure about your travel plans, this is the best option we’ve got for you. The rate enables you to amend or cancel your booking free of charge up to 3pm two days prior to arrival. 

Do I need to leave a deposit when booking a room? 

Prepaid Booking: The full payment for your booking will be taken at the time the reservation is made. 

Best Flexible Rate: We will not take any deposit from your card at the time the reservation is made. The full payment will be processed at 3pm two days prior to your arrival. 

Do you have special rates for travel agents? 

If we lowered our prices anymore, we’d basically be giving our rooms away for free. So, no special rates for travel agents, though we love travel agents all the same. 

Can I check-in early? 

This is subject to availability. But if your room is available, we have no problems going out of our way to get it ready earlier for no additional fee of course. 

Can I check-out later? 

Like early check-in, late check-outs are subject to availability. After Noon there may be a small fee though.